Shipping policy
Additional Charges (Other Than Product Price)
Domestic Shipping (Japan)
Free shipping is available for orders over ¥50,000(tax included)
Shipping Fee
Flat rate nationwide: ¥1,000 (tax included)
International Shipping
Shipping fees vary depending on the destination.
Please note that customs duties and import taxes may apply depending on your country.
Any such charges shall be borne by the customer.
Order Tracking
Please check shipment status via the respective carrier’s website.
Domestic Shipping (Japan)
Sagawa Express
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp
International Shipping
FedEx
https://www.fedex.com/ja-jp/home.html
Estimated Delivery Time
You may check delivery estimates via the following links:
Sagawa Express
https://www2.sagawa-exp.co.jp/send/days/input/
FedEx
https://www.fedex.com/ja-jp/online/rating.html
Refusal of Delivery
We do not accept cancellations or returns after an order has been placed.
If a shipment is refused or cannot be delivered and is returned to us, the actual costs incurred (including shipping and return fees) will be charged to the customer.
Combined Shipping
We do not offer combined shipping for separate orders.
Delivery Date Requests
We are unable to accommodate specific delivery date requests.
Transfer of Ownership
Ownership of the product transfers to the customer at the time the item is handed over to the shipping carrier.